Help Center
Have a question? We're here to help! If you can't find what you're looking for below, email us at customercare@findingfoxtale.com. We typically respond within 1 business day.
Backordered Items
What does "Backordered" mean?
A backordered item is on its way to our warehouse and isn't quite ready to ship. By placing your order today, you're reserving your item before it arrives.
When will my order ship?
The estimated ship date for each backordered item is listed on the product page. If your order includes both backordered and in-stock items, your order will ship once all items are available. If you'd like your in-stock items sooner, we recommend placing a separate order.
When will I be charged?
Payment is processed when you place your order to reserve your item. We'll email you as soon as your order ships with tracking information.
Will I receive updates?
Yes. We'll send you a shipping confirmation with tracking information as soon as your order is on its way.
Outlet Collection
Are Outlet items eligible for returns or exchanges?
No. All Outlet purchases are Final Sale and cannot be returned or exchanged.
What if an Outlet item I ordered is no longer available?
Our Outlet features limited inventory from previous collections. While we work hard to maintain accurate inventory, there may be rare occasions when an item sells out before our inventory updates. If we're unable to fulfill an item in your order, we'll notify you and issue a refund to your original method of payment.
Orders
When will my order ship?
In-stock items typically ship within 1–2 business days. For backordered items, please refer to the Backordered Items section above.
Can I change or cancel my order?
We begin processing orders quickly, so changes and cancellations cannot be guaranteed. Contact us as soon as possible, and we'll do our best to help.
How do I track my order?
You'll receive a shipping confirmation email with tracking information as soon as your order ships.
Shipping
Where can I find shipping information?
Visit our Shipping Policy page for shipping methods, rates, and delivery estimates.
Returns & Exchanges
What is your return policy?
Visit our Returns & Exchanges page for complete return and exchange information.
Are sale items returnable?
Items marked Final Sale cannot be returned or exchanged. All other eligible items follow our standard return policy.
Discounts
Can I combine discount codes?
No. Only one discount or promotion may be used per order unless otherwise stated.
Foxtale Favorites Sale
Items marked Final Sale are not eligible for returns or exchanges. All other eligible items follow our standard return policy.
Still Need Help?
To help us assist you as quickly as possible, please include:
- Your order number (if applicable)
- The email address used at checkout
- A brief description of your question
- Photos if your item arrived damaged or defective
Email: customercare@findingfoxtale.com
We typically respond within 1 business day.
Thank you for being part of the Foxtale community. ♡