We want every Foxtale experience to feel thoughtful and easy. Whether something isn't right or you just have a question, our Customer Care team is here to help.

Helpful Links

You may find a quick answer in one of our help pages:

• Shipping information — delivery times, rates, and order changes
• Returns & exchanges — how to start a return or size exchange

A Few Helpful Details

Please note: Final sale items are not eligible for returns, exchanges, or promotional discounts. Discount codes cannot be applied to final sale merchandise.

To help us resolve things quickly, please include:

• Your order number (if applicable)
• The email address used at checkout
• A brief description of what you need
• Photos, if your item arrived damaged or defective

Thanks for being part of the Foxtale community. We appreciate you.